Woman with boy on her arm in front of motor caravan in the Truma service workshop

Customer service

The Truma customer service team is there for you if you require any help with your Truma product. Use the following options to contact us: Write to us or give us a call.

If you have a question about an appliance, always have information about the appliance type, year of manufacture and factory number at hand.

You'll find this on the type plate on the appliance.

Technical inquiry

General request

Feedback

Your details

Anrede Please choose the right salutation

First name Please enter your first name.

Family name Please enter your surname.

House number and street name Please enter the house number and street name.

Postcode Please enter your postcode.

City Please enter the name of your place of residence.

Company

country Please indicate the country in which you live.

Phone number with country code Please enter a telephone number for possible queries.

E-mail Please enter a valid e-mail address.

Your device

Device application area Please indicate the device's area of use

Device designation Please enter the product's name.

Serial number Please enter the serial number of the device in question.

Vehicle type Please enter the vehicle type.

Vehicle manufacturer Please enter the name of the manufacturer.

Vehicle model Please enter the vehicle model name.

Your message

We only use your data to process your enquiries. More information on data protection. Please confirm that you have read and understood the privacy statement.

Your details

Salutation Please choose the right salutation

First name Please enter your first name.

Family name Please enter your surname.

Country Please indicate the country in which you live.

Phone number with country code Please enter a telephone number for possible queries.

E-mail Please enter a valid e-mail address.

Your message

We only use your data to process your enquiries. More information on data protection. Please confirm that you have read and understood the privacy statement.

Your details

Salutation Bitte wählen Sie die passende Anrede

First name Please enter your first name.

Family name Please enter your surname.

Country

Phone number with country code Please enter a telephone number for possible queries.

E-mail Please enter a valid e-mail address.

Your message

We only use your data to process your enquiries. More information on data protection. Please confirm that you have read and understood the privacy statement.

Attention! Due to maintenance work on the telephone system we will be
on Tuesday, 9.02.2021 from 16 - 18 o'clock not or only limited reachable!

One number for all cases:

+49 (0) 89 4617-2020

Do you have a question about a product, want to arrange an appointment with a Truma Service technician or urgently need help for a serious problem? Simply call the Truma Service number. You will be connected automatically with a responsible employee.

So that we can also assist you outside Germany quickly and competently, we also need the postcode of the place you are staying.

Service Helpline

Due to the current situation we have restricted or service times.

Service times:
Monday to Thursday from 8 a.m. to 5 p.m.
Friday from 8 a.m. to 3 p.m.
Saturday from 8 a.m. to 1 p.m.

Services

Technical information about products
Fault diagnosis and help with the repair or fault rectification
Installation and product advice
Scheduling the Truma Service technicians
Arranging an appointment at the Truma Service workshop in Putzbrunn
Help with Service Partners at your holiday location – also in English and French