Our Customer service
The Truma customer service team is there for you if you require any help with your Truma product. Use the following options to contact us: Write to us or give us a call.
If you have a question about an appliance, always have information about the appliance type, year of manufacture and factory number at hand.
Due to maintenance work, the contact form is currently not available. Please contact one of our service partners or contact us by telephone in urgent cases (due to the volume, increased waiting times are to be expected).
One number for all cases:
Do you have a question about a product, want to arrange an appointment with a Truma Service technician or urgently need help for a serious problem? Simply call the Truma Service number. You will be connected automatically with a responsible employee.
So that we can also assist you outside Germany quickly and competently, we also need the postcode of the place you are staying.
Service Helpline
Our current service times
Service times:
Monday to Thursday from 8 a.m. to 5 p.m.
Friday from 8 a.m. to 3 p.m.
Saturday from 8 a.m. to 1 p.m. (Note: Support is only available in German on Saturdays)
Services
- Technical information about products
- Fault diagnosis and help with the repair or fault rectification
- Installation and product advice
- Scheduling the Truma Service technicians
- Arranging an appointment at the Truma Service workshop in Putzbrunn
- Assistance in finding a service partner in your holiday destination
Please select your product category
Please select your product family
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